Account and support
Sign-in, Settings, two-factor, tickets and Ask AI, referrals, and privacy requests.
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1
Signing in and password reset
Email plus password, always. Reset by email if you have lost it.
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2
Settings: organization, members and your account
Where the organization, members, workspaces, single sign-on, API keys, and your own profile and security live.
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3
Two-factor authentication and passkeys
TOTP or a passkey, as a second factor after the password. Save the recovery codes.
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4
Identity verification
Why verification may be requested, what Didit collects, and how an account hold is cleared.
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5
Tickets and Ask AI
Ask AI answers questions from these docs. Tickets reach a person and are the durable record.
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6
Refer and earn
Invite up to three friends per calendar year for $20 credit each, or take 15% of deposits as cash.
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7
Privacy and your data
Export what we hold, opt out of sharing, or ask for deletion.
Ask AI or open a ticket.
Ask AI in the portal answers from these docs. For anything it cannot settle, open a ticket and an engineer replies by email.